ReelRaven Casino Data Protection

At ReelRaven, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at reelraven.io. By registering an account or using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@reelraven.io if you have any questions.

Who We Are

Here at ReelRaven Casino, we operate under the legal entity Green Champions Leader SRL, company registration number 3-102-917157, registered in Costa Rica at San Jose, Montes de Oca, San Pedro, Los Yoses, Avenidas Ocho y Diez, Calle Treinta y Nueve, Ly Center. Payment processing services are handled by a separate entity, Widoma Trading Co. Limited, registration number HE 468781, Lefkonos 22, 2nd Floor, Strovolos 2064, Nicosia, Cyprus. We hold a valid gaming licence ALSI-202502014-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. When you use our services, Green Champions Leader SRL acts as the data controller responsible for your personal information.

Information We Collect

Our ReelRaven platform collects various categories of personal data to deliver a safe, compliant, and enjoyable gaming experience. We may collect the following information about you:

• Full name, date of birth, and nationality
• Contact details including email address, phone number, and residential address
• Account credentials such as username and password (stored securely)
• Financial information including payment method details, deposit and withdrawal history
• Identity verification documents such as passport, national ID, or utility bills
• Technical data including IP address, browser type, device identifiers, and cookies
• Gaming activity, transaction records, and session logs
• Communications you send to our support team at support@reelraven.io

How We Use Your Information

We use the personal data we collect for several legitimate purposes. At ReelRaven, we are committed to processing your information lawfully, fairly, and transparently. Specifically, we use your data to:

• Create and manage your player account following reelraven casino login
• Process deposits and withdrawals through our supported payment channels
• Verify your identity in accordance with our anti-money-laundering obligations
• Deliver bonuses, promotions, and personalised offers where you have opted in
• Provide 24/7 customer support via live chat and email
• Detect and prevent fraud, irregular activity, and VPN usage, which is strictly prohibited under our Terms
• Comply with our licensing obligations under the Anjouan licence and applicable laws
• Improve the functionality and content of our platform
• Send you marketing communications where you have given your consent

Legal Basis for Processing

We at ReelRaven process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player
• Legal obligation: Processing necessary to comply with our regulatory and licensing requirements
• Legitimate interests: Processing carried out to protect our platform, prevent fraud, and improve our services
• Consent: Processing based on your explicit consent, such as for marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

Our ReelRaven platform uses cookies and similar tracking technologies to enhance your experience and analyse how our site is used. Cookies help us remember your preferences, maintain your session after reelraven login, and deliver relevant content. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary to deliver our services. At Reel Raven, we may disclose your data to:

• Payment processors, including Widoma Trading Co. Limited, to facilitate transactions
• Game software providers from our network of 121 studios, where technically required
• Identity verification and KYC service providers
• Regulatory and licensing authorities, including the Anjouan Government
• Law enforcement or government bodies where we are legally required to do so
• Third-party analytics and fraud prevention services

All third parties we engage are required to handle your data in accordance with applicable data protection standards and our contractual requirements.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations. In many cases, we are obligated to retain transaction records and identity documents for a minimum of five years following the closure of your account, in line with anti-money-laundering requirements. Where we no longer have a lawful basis to retain your data, we will securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may hold certain rights in relation to your personal data. We at Reel Raven respect these rights and will respond to any valid request within the timeframes required by applicable law. Your rights may include:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request deletion of your data
• Right to restriction: You may ask us to limit how we process your information
• Right to data portability: You may request a structured copy of your data in a machine-readable format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@reelraven.io. We may need to verify your identity before processing your request.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our ReelRaven security infrastructure includes SSL encryption, secure data storage, and strict internal access controls. While we take every reasonable precaution, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access.

Restricted Territories and Data Processing

Please note that our services are not available in all jurisdictions. At Reel Raven Casino, we are prohibited from accepting registrations from players located in Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Democratic People's Republic of Korea, Iran, and Myanmar, among others. If you access our platform from a restricted territory, we may collect technical data for compliance and fraud prevention purposes, but we will not process an account registration. We also monitor IP addresses to enforce these geographic restrictions and to detect prohibited VPN usage.

Children's Privacy

Our services are intended exclusively for adults aged 18 years or older, or the legal gambling age in your jurisdiction if higher. We do not knowingly collect personal data from minors. If we become aware that a person under the required age has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. We will notify you of any significant changes by posting the updated policy on our website at reelraven.io. Your continued use of our platform following such changes constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our ReelRaven support team is available 24/7 via live chat on our website and by email at support@reelraven.io. We are committed to resolving any privacy-related queries promptly and transparently.